🐾 Dog Waste Removal Company – Frequently Asked Questions (FAQ)

General Questions

Q: What services do you provide?
A: We specialize in dog waste removal from residential and commercial properties. We offer one-time cleanups, weekly, bi-weekly, or monthly service plans, and deodorizing treatments upon request.

Q: How does your service work?
A: It's simple! Choose a service plan, schedule a visit, and we’ll come to your property to remove all dog waste from designated areas. We dispose of the waste responsibly so you don’t have to.

Q: Do I need to be home during service?
A: No, as long as we have access to your yard or pet area. Please make sure gates are unlocked and pets are secured during the scheduled time.

Q: Do you send pictures when service is completed?

A: Yes! We send pictures of your clean yard after every service.

Q: Will you text us when you are on your way?

A: Yes! We will text when we are on our way every service.

Scheduling & Pricing

Q: How often can you come?
A: We offer weekly, bi-weekly, monthly and one-time cleanups. Custom schedules may be available upon request.

Q: How much does it cost?
A: Prices are FLAT RATES!! $25 Weekly, $35 Bi-Weekly, & $45 Monthly

Q: Do you offer discounts?
A: Yes! We offer discounts for recurring service, senior citizens, military personnel, and referrals.

Service Details

Q: What do you do with the waste?
A: We double-bag and dispose of pet waste in your designated trash barrel or we bring it with us for a $5 removal fee & we will dispose it in accordance with local sanitation regulations.

Q: Can you clean dog waste from patios or decks?
A: Yes, we can clean hard surfaces upon request, and we offer deodorizing and disinfecting services for an extra fee.

Q: What if my dog is aggressive or scared of strangers?
A: We ask that you notify us ahead of time. In some cases, the dog may need to be secured inside during visits for everyone's safety.

Payments & Policies

Q: How do I pay for service?
A: We accept payments via credit/debit card, Cash, Venmo, or auto-pay through our secure online portal. Invoices are typically billed monthly. Please call or text us if you plan on paying by cash or Venmo to start service.

Q: What happens in bad weather?
A: Light rain won’t stop us, but for safety reasons, we may reschedule during severe weather conditions (snow, thunderstorms, etc.).

Q: Can I pause or cancel service?
A: Yes. You can pause, reschedule, or cancel service at any time with at least 24 hours’ notice.

Miscellaneous

Q: Do you clean up other types of pet waste (cats, etc.)?
A: Our main focus is dog waste, but we may offer limited services for other pet waste cleanup on a case-by-case basis.

Q: Are you insured?
A: Absolutely. We are fully insured and committed to providing professional, reliable, and safe service.

Q: Is the service discreet?
A: Yes! Our technicians arrive in marked but professional vehicles, and we respect your privacy and property.